Nomen Nescio — Shipping & Returns

Shipping

Orders are sent via Posti Finland. You can also pick up your order in Nomen Nescio store, Fredrikinkatu 39, 00120 Helsinki, Finland.

Shipping costs:

Finland: Free Posti Finland shipping for orders over 300€. Otherwise 10€ via Posti Finland. The estimated delivery time is 2-5 business days via Posti Finland. 

EU: Free Posti Finland shipping for orders over 300€. Otherwise 25€. The estimated delivery time is 3-7 business days. 

Rest of the world: Free carbon-neutral DHL Express shipping for orders over 300€. Otherwise 30€. The estimated delivery time is 4-10 business days.  

Russia: We do not sell or ship to Russia during the war.

Please note, that if you are ordering or returning outside the EU, there may be possible custom duties or duties, depending on the destination country. 

Returns & exchange

If you´re not fully satisfied with your order, you may return or exchange purchased products within 14 days from the date on which you received them.

The returned products must be returned complete and unused, with all tags and labels intact, in their original packaging. Before sending any returns, contact us by email store@nomennescio.fi. 

We offer a return label, but a return fee of 10€ to 30€ (depending on your location) will be deducted from the refund amount. If you bring your order directly to the Nomen Nescio store at Fredrikinkatu 39, 00120 Helsinki, there will be no return fee.

Return fees:

Nomen Nescio Store: Free
Finland: 10€
Other European countries: 25€
Outside Europe: 30€

Want to make an exchange? Kindly contact our customer service at store@nomennescio.fi and let us know which items you would like to return or exchange. For exchange, as soon as we have received the returning product, we will ship the requested products. Please note that we do not charge a return fee for a product exchange.