SHIPPING

Orders are sent via carbon neutral DHL Express. You can also pick up your order in Nomen Nescio Garden -store, Pohjoisesplanadi 33, Kämp Galleria, 2nd floor, 00100 Helsinki.


Shipping costs:

Finland: Free DHL express shipping. The estimated delivery time is 1–3 business days.

EU: Free DHL express shipping. The estimated delivery time is 1-3 business days.

Rest of the world: Free DHL express shipping. The estimated delivery time is 2-5 business days. 

Please note, that if you are ordering or returning outside EU, there may be possible custom duties or duties, depending on destination country.

 

RETURNS & EXCHANGE

If you´re not fully satisfied with your order, you may return or exchange purchased products within 14 days from the date on which you received them.

The returned products must be returned complete and unused, all tags and labels intact, in their original packaging. Before sending any returns, contact us by email store@nomennescio.fi

Returns and exchange for normal priced items inside EU are for free and will be shipped via DHL express. We will send you the shipping label by email upon request, please contact: store@nomennescio.fi, and let us know which items you would like to return or exhange. For exchange, as soon as we have received the returning product, we will ship the requested products.

Returns and exchange for discounted priced items inside EU are at customer´s responsibility and expense and you should consider using a trackable shipping service or purchase shipping insurance, because we are not responsible for lost return shippings. Please send us the tracking code for the return by email: store@nomennescio.fi, include to the message your name, order number and list of products that are being returned and/or exchanged.

All returns and exchange outside EU are at customer´s responsibility and expense and you should consider using a trackable shipping service or purchase shipping insurance, because we are not responsible for lost return shippings. Please send us the tracking code for the return by email: store@nomennescio.fi, include to the message your name, order number and list of products that are being returned and/or exchanged.

 

Returning address:

Nomen Nescio -store
Kämp Galleria, 2nd floor
Pohjoisesplanadi 33
00100 Helsinki
Finland
+358 50 549 2345
store@nomennescio.fi

 

After we have received and accepted the returned items, we will issue a refund following your method of payment. Refund times depend on your credit or debit card company.