Nomen Nescio — Shipping & Returns
Orders are sent via carbon-neutral DHL Express. You can also pick up your order in Nomen Nescio, Mikonkatu 1, 00100 Helsinki, Finland.
Finland: Free DHL express shipping. The estimated delivery time is 1–3 business days.
EU: Free DHL express shipping. The estimated delivery time is 1-3 business days.
Rest of the world: Free DHL express shipping. The estimated delivery time is 2-5 business days.
Russia: We do not sell or ship to Russia during the war.
Shipping costs for discounted-priced items: 12€ in Finland, 20€ in the EU, and 30€ outside the EU. Will be shipped via DHL carbon-neutral express shipping.
Please note, that if you are ordering or returning outside the EU, there may be possible custom duties or duties, depending on the destination country.
Returns & exchange
If you´re not fully satisfied with your order, you may return or exchange purchased products within 14 days from the date on which you received them.
The returned products must be returned complete and unused, all tags and labels intact, in their original packaging. Before sending any returns, contact us by email firstname.lastname@example.org.
Returns and exchanges for all items are for free and will be shipped via DHL express, or can be brought directly to Nomen Nescio store in Mikonkatu 1, Helsinki. When returning via DHL, we will send you the shipping label by email upon request, please contact email@example.com, and let us know which items you would like to return or exchange. For exchange, as soon as we have received the returning product, we will ship the requested products.
+358 50 549 2345
After we have received and accepted the returned items, we will issue a refund following your method of payment. Refund times depend on your credit or debit card company.