Nomen Nescio — Shipping & Returns

Shipping

Orders are sent via carbon-neutral DHL Express or Posti Finland. You can also pick up your order in Nomen Nescio store, Mikonkatu 2, 00100 Helsinki, Finland.

Shipping costs for normal-priced items:

Finland: Free Posti Finland / DHL Express shipping for orders over 200€. Otherwise 10€ via Posti Finland and 15€ via DHL Express. The estimated delivery time is 1–2 business days via DHL Express and 2-4 business days via Posti Finland. 

EU: Free DHL Express shipping for orders over 200€. Otherwise 25€. The estimated delivery time is 2-5 business days. 

Rest of the world: Free DHL Express shipping for orders over 200€. Otherwise 30€. The estimated delivery time is 3-8 business days.  

Russia: We do not sell or ship to Russia during the war.

Shipping costs for discounted-priced items: 10/15€ in Finland, 25€ in the EU, and 30€ outside the EU. Will be shipped via DHL Express or Posti Finland.

Please note, that if you are ordering or returning outside the EU, there may be possible custom duties or duties, depending on the destination country. 

Returns & exchange

If you´re not fully satisfied with your order, you may return or exchange purchased products within 14 days from the date on which you received them.

The returned products must be returned complete and unused, with all tags and labels intact, in their original packaging. Before sending any returns, contact us by email store@nomennescio.fi. 

Returns and exchanges for all items are for free and will be shipped via DHL Express or Posti Finland, or can be brought directly to Nomen Nescio store in Mikonkatu 2, Helsinki. When returning via DHL, we will send you the shipping label by email upon request, please contact store@nomennescio.fi, and let us know which items you would like to return or exchange. For exchange, as soon as we have received the returning product, we will ship the requested products.

Return address:

Nomen Nescio
Mikonkatu 2
00100 Helsinki
Finland
+358 50 549 2345
store@nomennescio.fi 

After we have received and accepted the returned items, we will issue a refund following your method of payment. Refund times depend on your credit or debit card company.