TERMS & CONDITIONS

 

ORDERS

You will receive an Order Confirmation by email after placing your order, and a Shipping Confirmation once your order has been sent. In the event that an item is unavailable, we will contact you shortly by e-mail.

 

SIZING

All pieces are unisex, and the sizing is based on Scandinavian sizing for men. More detailed size info in each product page, from the link: "size guide & product info".

 

SHIPPING

Orders are sent via carbon neutral DHL Express. You can also pick up your order in Nomen Nescio Garden -store, Pohjoisesplanadi 33, Kämp Galleria, 2nd floor, 00100 Helsinki.


Shipping costs:

Finland: Free DHL green express shipping and return. The estimated delivery time is 1–3 business days.

EU: Free DHL green express shipping and return. The estimated delivery time is 1-3 business days.

Rest of the world: Free DHL green express shipping. Return at customer´s expense. The estimated delivery time is 1-3 business days. 

Please note, that if you are ordering or returning outside EU, there may be possible custom duties or duties, depending on destination country.

 

PRICES & PAYMENTS

Prices in the online shop are in euros and include the Finnish VAT 24%. Finnish VAT is included regardless the shipping address. Nomen Nescio reserves the right to change the prices.

Our payment methods are presented below:

Paypal

In order to use PayPal payment method, you must have a personal PayPal account from which the money transfer is done. Once you have registered and entered your credit card details, you can shop online with just few clicks. Read more about PayPal on PayPal’s website.

Paytrail

Paytrail Plc (2122839-7) is a payment collecting service provider and an authorized payment institution that works in cooperation with Finnish bank and credit institutions. Paytrail Plc (or Paytrail Oyj) is shown as the payment recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant.

The accepted payment methods via Paytrail are:

  • Credit or debit cards: Visa, Visa Electron, MasterCard, Diners Club, American Express and JCB
  • Finnish online bank payments such as: Nordea, Osuuspankki, Danske Bank, Ålandsbanken, Handelsbanken, S-Pankki, Aktia, POP Pankki, Säästöpankki and Oma Säästöpankki
  • MobilePay

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

  • Pay overtime with Klarna

    Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: FinlandGermany and Austria 

  • Buy now, pay later with Klarna

    Pay in 14 days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: FinlandGermanyAustria and the Netherlands

    Campaign Invoice: If you have been offered the option of an extended payment period of 1-3 months at the time of purchase against your initial payment, you can pay for your purchases according to the terms of the campaign invoice.

Klarna payment methods are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

 

RETURNS

If you´re not fully satisfied with your order, you may return purchased products within 14 days from the date on which you received them.

The returned products must be returned complete and unused, all tags and labels intact, in their original packaging. Before sending any returns, contact us by email info@nomennescio.fi. 

All returns inside EU are for free and will be shipped via DHL. We will send you the shipping label by email upon request, please contact: info@nomennescio.fi.

Returns outside EU are at your own expense and you should consider using a trackable shipping service or purchase shipping insurance, because we are not responsible for lost return shippings. Please send us the tracking code for the return by email: info@nomennescio.fi, include to the message your name, order number and list of products that are being returned.

 

Returning address:

Nomen Nescio Oy

Fredrikinkatu 24

00120 Helsinki

Finland

+358 50 549 2345

 

After we have received and accepted the returned items, we will issue a refund following your method of payment. Refund times depend on your credit or debit card company.

 

COAT + FREE BEANIE CAMPAIGN

If you want to return the coat included in the promotional campaign you have 14 days to change and return the product. If you have redeemed the beanie as a benefit of the campaign, you should return the beanie at the same time.

 

SECURITY

SSL - Guaranteed Security. We value your trust in Nomen Nescio Oy and ensure that we operate with the highest care and security standards when it concerns your personal data.

 

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from nomennescio.fi (the “Site”).

Data controller 
Nomen Nescio Oy (“we/our“)
Business ID: 2519812-1
Address: Fredrikinkatu 24 D 22, 00120 Helsinki
Contact: info(a)nomennescio.fi

Personal information we collect 
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment method (excluding your social security number or credit card number), email address, and phone number. We refer to this information as “Order Information”.

We provide a newsletter subscription possibility on our Site. You can choose to subscribe and to be included on our mailing list without purchasing through the Site. When placing an order, we add the used email to our mailing list by default, unless another option is chosen. However, when receiving a newsletter, you can choose to opt out from the list at any time.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information 
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Behavioural advertising 
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 
- Mailchimp: https://nomennescio.us13.list-manage.com/unsubscribe?u=f8fc844b1529382cd68d2112e&id=01257feb3b

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

Do not track 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Your rights 
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data retention 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes 
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT

Please do not hesitate to contact us if you have any questions.

Nomen Nescio
Fredrikinkatu 24
00120 Helsinki
Finland
+358 50 549 2345
info@nomennescio.fi